Frequent asked questions
Below you will find a list of frequently asked questions about the booking process, payment and what to do in case your booking is changed or canceled. For any additional information contact us and one of our partners will be available 24/7 to serve you.
Table of Contents
THE RESERVATION PROCEDURE
You can complete your reservation online using the booking form displayed on the website transfersgreece.gr Just select the date, departure and destination points and follow the link. The link will show you the type of vehicles and transfer prices in one way and the price for a return trip. If your destination is not mentioned, we can send you a custom route and full instructions if you wish to make a reservation.
We recommend that you book in advance. Once your booking is complete, a vehicle has been booked and we guarantee availability. However, last minute bookings can be made if the vehicle is available.
You can choose a standard car, luxury car, minibus (8 people), minibus 2 (14 people), bus (26 people) or a bus 2 (50 people).
Your guide will pick you up at your desired destination. If your transfer starts at the airport, your driver will be waiting for you at the departure exit holding a label with your name on it.
The hours listed are the standard travel times on a normal day. These times may vary slightly during high season, when there is more traffic or road works affect the direct route of the trip. You will be notified if there is an expected delay in your trip.
Your taxi driver will be informed at all times about your flight details and will pick you up at the new time.
In case of flight delay, the driver will be aware of the new schedule and will be waiting for you as mentioned earlier. We do not charge extra for drivers waiting for arrival flights.
There are many possibilities for which your card was rejected:
– The expiration date of the card is set before the date of booking
– You have reached your credit limit
If you do not have a credit card, you can set up a different card with the cardholder’s permission.
After you make a reservation, you will receive a message that your reservation is being processed. After completing the processing, you will receive a notification about the status of your booking. Processing can take up to 12 hours (average two hours). A reservation is considered confirmed only after you receive a confirmation email.
Once you have entered all the data required to submit the booking, your request will be processed and the processing can take up to 12 hours. Reservations are confirmed only after receiving an email confirmation. Please enter your e-mail address carefully to receive the confirmation. If you do not receive your confirmation, please check your spam folder, if it is still not there, contact us.
Both you and your luggage are insured during your transfer to transfersgreece.gr but we recommend that you have additional insurance for the entire trip.
The passengers’ luggage should be the same as the luggage you stated in your reservation and the driver will help you load it in the vehicle.
Children up to 12 years old are not allowed to travel without their parents. Children between the ages of 12-18 must have an authorized declaration from their parents. If your transfer requires παιδικό κάθισμα, ενημερώστε μας εγκαίρως.
Transfersgreece.gr offers you not only taxi services, but also excursions, day trips and tours throughout Greece. Excursions can only be arranged with a guide Excursions can also be arranged or custom-made according to your preferences.
No, smoking is not allowed in the vehicle during transport.
Pets can be transported, but only if they are properly placed in their travel boxes and placed in the boot of the vehicle
Payment for the transfer depends on the conditions stated at the time of booking. The standard procedure is 20% of the amount to be paid by your card before the transfer and 80% of the amount to be paid to the driver at the end of the transfer.
The one-way fare will include only one trip from your point of arrival to your destination. The return price (return, both trips) includes the departure transfer to the starting point.
Shipping rates are always per vehicle and not per person. the type of vehicle is determined by the number of passengers.
CHANGE AND CANCELLATION
If you want to change or cancel a reservation, follow the instructions in the confirmation email. Please note that according to the notice period, only a portion or the total amount of the reservation is eligible for a refund. We suggest that you read the cancellation policy carefully when booking.
After you request cancellation, you will receive a cancellation confirmation via email. If you do not receive timely cancellation confirmation, check your Spam folder.
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